Support

Reach the CoachPilot team, or browse documentation, system status, and community channels.

Email support

For account questions, billing issues, or platform bugs — write to us and we'll get back to you within the response time below.

support@coachpilot.ch

Mon–Fri, 09:00–18:00 CET. Outside hours, expect a reply the next working day.

Documentation

Step-by-step guides for every agent, assessment, and admin workflow.

Coming soon

System status

Live infrastructure status: api-gateway, agents, NATS, Postgres, Redis.

Coming soon

Coach community

Peer support, feature requests, and product updates from the team.

Coming soon
Response time by tier
  • Explorer: Email replies within 2 business days.
  • Professional: Email replies within 1 business day.
  • Business / Enterprise: Priority support — same-business-day reply, plus a quarterly account review.

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